FAQ

1. Do you ship outside the U.S.?
Currently, we only ship within the United States.

2. How much does shipping cost?
All orders ship free nationwide.

3. How long will delivery take?
Most packages arrive within 3–7 business days after processing.

4. Will I receive tracking information?
Yes, a tracking number will be emailed once your order ships.

5. What if my order doesn’t fit or I don’t like it?
You can request a return within 30 days of delivery, as long as items are unworn, unused, and in original condition with tags.

6. Do I pay for return shipping?
Return shipping is the customer’s responsibility, unless the product was defective or incorrect.

7. How long until I get my refund?
Refunds are processed within 5–7 business days after we receive and inspect your return.

8. Can I cancel my order?
Yes, if the order hasn’t shipped yet. After shipping, the return policy applies.

9. What if my package arrives damaged?
Contact us within 7 days, and we’ll arrange a replacement or refund.

10. How do I reach customer support?
Email us at contact@allenallapparel.store or call 910-853-1199 during service hours.